Return Policy

Creating the finest quality diploma frames available anywhere is our aspiration.  Each frame is individually crafted and carefully inspected to ensure that it meets our high quality standards. 

If you are purchasing your frame from an affiliated campus book store, please refer to their store policies regarding returns and special orders.

If you are purchasing the frame directly from and it becomes damaged while in transit to you, simply call our cusomter service at (800)-561-6510 to report the damage and to request a timely pick-up and prompt product replacement.

Should you be dissatisfied for any other reason with your purchase from Vibrant Photo, please contact us within 7 business days of receipt.  We will gladly replace the product or issue a full refund of the purchase price upon receipt of the returned frame.